Legal
Privacy Policy
At Horolune, the care we give to your personal information follows the same steady discipline we apply to every movement that comes across our bench. This policy explains what we collect, why we need it, and how we look after it.
1. Introduction
Horolune ("we", "our", "us") is a watch repair and restoration atelier located at 14 Soi Charoen Krung 43, Bang Rak, Bangkok 10500, Thailand. We are the data controller for personal information collected through this website and our service enquiry process.
This Privacy Policy applies to information gathered when you visit our website at horoluneb.live, submit an enquiry form, or communicate with us by email or telephone. It does not cover third-party websites that may be linked from our pages.
If you have questions about this policy, please write to us at [email protected] before using this site.
2. Data Collection
What We Collect
When you use our contact form or correspond with us, we may collect:
- Full name
- Email address
- Telephone number (if provided)
- Details of your watch or enquiry submitted in the message field
We also collect non-personal technical data through cookies and analytics tools, including browser type, pages visited, and approximate geographic region. This data cannot identify you individually.
Legal Basis for Processing
- Consent — analytics and marketing cookies, where you have accepted via our cookie notice.
- Legitimate interest — responding to service enquiries and managing our customer relationship.
- Contractual necessity — processing details needed to quote, schedule, and deliver a service.
Retention Periods
- Enquiry and service correspondence: retained for 3 years from last contact, then deleted.
- Analytics data: aggregated and held for up to 26 months, then automatically purged.
- Cookie consent records: retained for 12 months from the date of consent.
3. How We Use Your Data
We use the personal information you share with us for the following purposes:
- Responding to your service enquiries and providing quotations.
- Scheduling appointments and coordinating watch drop-off or collection.
- Sending condition reports, service updates, and completion notices.
- Maintaining a record of services performed for your reference.
- Improving our website and understanding how visitors use it (via analytics).
- Complying with applicable Thai law, including record-keeping obligations.
We do not sell, rent, or trade your personal information with any third party for their own marketing purposes.
Third-Party Service Providers
We work with a small number of trusted processors who assist us with:
- Website hosting and technical infrastructure
- Email delivery (for enquiry responses)
- Anonymised website analytics
These providers are engaged under data processing agreements and are not permitted to use your data for purposes beyond those we specify.
4. Data Protection Measures
We take reasonable precautions to protect the personal information we hold:
- Our website uses TLS encryption (HTTPS) for all data in transit.
- Access to customer records is restricted to atelier staff who need it for service delivery.
- We do not store payment card information — any payments are handled through secure third-party channels.
- We review our security practices periodically and update them as appropriate.
In the event of a personal data breach that is likely to affect your rights, we will notify you without undue delay and will inform the relevant Thai authorities as required by applicable law.
6. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Third-Party Links
Our website may contain links to external sites — for example, maps or reference resources. Once you leave our domain, this policy no longer applies. We are not responsible for the privacy practices of other websites, and we encourage you to read their policies directly.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has submitted information through our contact form, we will delete it promptly. If you believe this has occurred, please write to us at [email protected].
9. Policy Updates
We review this Privacy Policy from time to time and update it when our practices change or applicable law requires it. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of this website after an update constitutes acceptance of the revised policy. Where changes are material, we will make a reasonable effort to bring them to your attention, such as by placing a notice on the homepage.
10. Contact Information
For all privacy-related enquiries, please contact the data controller:
Horolune
14 Soi Charoen Krung 43, Bang Rak, Bangkok 10500, Thailand